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Home Shipping & Returns Shipping Time & Rates: 2nd Business Day Delivery

SHIPPING & RETURNS

Shipping Time & Rates:

  Standard Delivery

  2nd Business Day Delivery

  Overnight Delivery

  Local In-Home Delivery

Sales Tax

Exchanges & Returns:

  Returns & Exchanges Policy

  Exchanging Items

  Returning Items


At Laurela.com, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping charges and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times. The exact shipping amount for your entire order will be calculated and displayed at Checkout.   

For security purposes, we require that for all guest or registered customer first time orders the Shipping Address matches the Billing Address, i.e. the address on record with your credit card company. We cannot ship your order to an address that cannot not be verified, i.e. linked to the credit card used for purchase.This is because in all Credit Card transactions, we are required by our Merchant Services, Chase Paymentech, to obtain a client signature that would validate the purchase. Since in Card-Not-Present transactions (i.e. purchasing online at laurela.com) a client is not available to sign and hence validate the credit card transaction, we are required to ship an order to a verified Billing Address, which would validate the credit card transaction. When placing an order please make sure that you provide a valid Shipping Address that is the same as your Billing Address. If you do not do so, your order processing will be delayed.

For security purposes, we cannot ship your order to a P.O. Box. This is because in all Credit Card transactions, we are required by our Merchant Services, Chase Paymentech, to obtain a client signature that would validate the purchase. Since in Card-Not-Present transactions (i.e. purchasing online at laurela.com) a client is not available to sign and hence validate the credit card transaction, we are required to ship an order to a verified Billing Address, which would validate the credit card transaction. When an order is shipped to P.O. Box, there is no one available to sign for the package, when it is delivered to you, hence shipping to P.O.Box does not validate the credit card transaction. Also, since most of the orders are shipped via UPS, and UPS (as well as FedEx and USPS) require a full street address to deliver a package, they will not accept P.O. Box as a street address and your order will be returned to us. Thus, when placing your order, please make sure that you provide us with a full and valid street address, where someone will be there during the day to sign for package when it is delivered to you.

Please note, if your order includes any items from the current Agua Bendita Collections, the shipping of your order can be delayed from 3 to 5 business days, since we often have to secure merchandise directly from the manufacturer.

If we ship a package to you and it comes back to us due to you being unable to either sign for the package when UPS tries to deliver it to you or retrieve it from the UPS facility where it is normally held for customers after 3 unsuccessfu delivery attempts, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a $5 restocking fee will apply for each item you have ordered. Also, if you received free shipping with your purchase, the estimated shipping and handling charge will be now applied to your order and hence deducted from your refund. Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please refer to the Shipping Times & Rates section of our web site for a complete list of estimated Shipping and Handling fees based on merchandise subtotal and pay the shipping charge to re-ship your package. Once we process your shipping payment, we will re-ship your merchandise back to you. Please select the standard-shipping rate that applies to the value of your merchandise being re-shipped to you.

For more info about Chase Paymentech policies, including Card-Not-Present transactions, requiring online merchants to ship orders to verified Billing Addresses, please contact Chase Paymentech with your questions at: 1-800-934-7717

For more info on UPS requiring a full street address to deliver the package, please see: http://www.ups.com/content/us/en/resources/sri/ship_box.html If you have any questions about that policy, please contact UPS with your questions at: 1-800-742-5877

Delivery Methods and Shipping Rates are applicable to contiguous U.S. addresses. For orders to Hawaii, Alaska and U.S. Protectorates such as Puerto Rico, Guam and Virgin Islands, please contact Customer Service to get an accurate shipping quote prior to placing an order.

Delivery Methods

Standard Delivery (UPS Ground Service)
2nd Business Day Delivery (UPS 2nd Day Air Saver Service)
Overnight (UPS Next Day Air Saver Service)
Local In-Home Delivery


2nd Business Day Delivery

Cost 2nd Business Day orders are normally shipped via UPS 2nd Day Air Saver Service. 2nd Business Day shipping and handling charges are based on the value of the merchandise shipped to each address using the chart below.

Total Cost Merchandise per Shipping Address Shipping & Handling
Up to $100.00 $36.00
$100.01 - $200.00 $41.00
$200.01 - $300.00 $46.00
$300.01 - $500.00 $51.00
$500.01 - $700.00 $56.00
$700.01 - $900.00 $61.00
$900.01 - $1,100.00 $66.00
$1,100.01 - $1,300.00 $68.00
$1,300.01 - $1,500.00 $70.00
$1,500.01 - $1,800.00 $72.00
$1,800.01 - $2,000.00 $74.00
$2,000.01 - $2,200.00 $75.00
$2,200.01 - $2,400.00 $76.00
$2,400.01 - $2,600.00 $77.00
$2,600.01 - $2,800.00 $78.00
$2,800.01 - $3,000.00 $79.00
each additional $200.00 add $1.00 more


Please Note: Additional Delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

Orders placed by 12PM EST will be delivered by the end of the following business day. Orders placed after 12PM EST will be shipped the following business day and delivered by the end of the business day after the shipping day.


Delivery Time

We are committed to an extraordinary shopping experience: even if you are making an exchange or a return, we make it easy.

Shipping Method When In-Stock Items will Arrive
2nd Business Day Delivery 2 business days (Monday through Friday)

Order Tracking You can Track Your Order once it has been shipped. For assistance, email us, or call 888-256-9192 during business hours 9am-5pm EST. Please have your Order Number handy. Please note: Gift Cards cannot be tracked online at this time.

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For security purposes, we currentlydo not ship to P.O. Boxes. Since most of the orders are shipped via UPS, and UPS (as well as Fedex and USPS) require a full street address to deliver a package, they will not accept P.O. Box as a street address and your order will be returned to us. When completing your order, please make sure that you provide us with a full street address where you would like your order to be shipped.

Please Note: Items ordered together will not necessarily be shipped together. Backordered Items will be shipped to you as soon as they become available. Your credit card will be charged only when items become available for shipping. All shipping charges include order processing, item selection, packaging and transportation of items.

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