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At Laurela.com, our goal is to deliver your purchase in the quickest and most convenient way possible. We review each order individually, factoring in destination and value of items. Shipping charges and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.
For security purposes, we require that for all guest or registered customer first time orders the Shipping Address matches the Billing Address, i.e. the address on record with your credit card company. We cannot ship your order to an address that cannot not be verified, i.e. linked to the credit card used for purchase. When placing an order please make sure that you provide a valid Shipping Address that is the same as your Billing Address. If you do not do so, your order processing will be delayed.
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| Standard Delivery - Standard Delivery orders are normally being shipped via UPS Ground Service. Standard shipping and handling charges are based on the value of the merchandise shipped to each address. |
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| 2nd Business Day Delivery - 2nd Business Day Delivery orders are normally being shipped via UPS 2nd Day Air Saver Service. 2nd Business Day shipping and handling charges are based on the value of the merchandise shipped to each address. FREE Shipping promotion cannot be used in conjunction with 2nd Business Day Delivery Shipping Method. |
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| Overnight Delivery - Overnight Delivery orders are normally being shipped via UPS Next Day Air Saver Service. Overnight shipping and handling charges are based on the value of the merchandise shipped to each address. FREE Shipping promotion cannot be used in conjunction with Overnight Delivery Shipping Method. |
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| Local In-Home Delivery - Local In-Home Delivery is avaialble to the residents of New York City only. The orders are normally being delivered by our agent. Local In-Home Delivery shipping and handling charges are based on distance and toll (if any) charges to deliver to each address. FREE Shipping promotion cannot be used in conjunction with Local In-Home Delivery Shipping Method. |
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We charge sales tax only to those orders being shipped to a physical address in New York State. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is placed. |
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At Laurela.com, we stand by every product we sell, and we want you to be completely satisfied with your purchase. If for any reason you are not, your unworn, unused item(s) may be returned or exchanged within 30 days from the date that the merchandise was delivered to you. Simply follow the guidelines of the Returns & Exchanges Policy and step-by-step Return or Exchange instructions below.
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| Returns & Exchanges Policy - All Returns and Exchanges are subject to our Return and Exchange policy. For items that are returned correctly according to our policy, you can expect a refund in the same form of payment originally used for the purchase. Please allow 1-2 billing cycles for the refund credit to return on your credit card statement. Please Contact Us with any questions related to our Returns & Exchanges Policy. |
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| Exchanging Items, Step-by-Step Instructions - At Laurela.com, we allow exchange for the same item(s) in a different color and/or size. All merchandise being returned for exchange must meet the same conditions as items being returned for refund, and as outlined in our Returns & Exchanges Policy. Also, view our Exchanging Items page for more information on how to exchange your item(s) and simple step-by-step instruction. |
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| Returning Items, Step-by-Step Instructions - If, for any reason, you are not satisfied with the purchase, new, unworn and unused items in their original condition can be returned for a refund. In order for us to process the return and issue a refund, all returned merchandise must meet the conditions outlined in our Returns & Exchanges Policy. Also, view our Returning Items page for more information on how to exchange your item(s) and simple step-by-step instruction. |
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Shipping & Returns
Standard Delivery
