At Laurela.com, our goal is to deliver your purchase in the quickest and most convenient way possible. We review each order individually, factoring in destination and value of items. Shipping charges and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

For security purposes, we require that for all guest or registered customer first time orders the Shipping Address matches the Billing Address, i.e. the address on record with your credit card company. We cannot ship your order to an address that cannot not be verified, i.e. linked to the credit card used for purchase.This is because in all Credit Card transactions, we are required by our Merchant Services, Chase Paymentech, to obtain a client signature that would validate the purchase. Since in Card-Not-Present transactoins (i.e. purchasing online at laurela.com) a client is not available to sign and hence validate the credit card transaction, we are required to ship an order to a verified Billing Address, which would validate the credit card transaction. When placing an order please make sure that you provide a valid Shipping Address that is the same as your Billing Address. If you do not do so, your order processing will be delayed.

For security purposes, we cannot ship your order to a P.O. Box. This is because in all Credit Card transactions, we are required by our Merchant Services, Chase Paymentech, to obtain a client signature that would validate the purchase. Since in Card-Not-Present transactoins (i.e. purchasing online at laurela.com) a client is not available to sign and hence validate the credit card transaction, we are required to ship an order to a verified Billing Address, which would validate the credit card transaction. When an order is shipped to P.O. Box, there is no one available to sign for the package, when it is delivered to you, hence shipping to P.O.Box does not validate the credit card transaction. Also, since most of the orders are shipped via UPS, and UPS (as well as FedEx and USPS) require a full street address to deliver a package, they will not accept P.O. Box as a street address and your order will be returned to us. Thus, when placing your order, please make sure that you provide us with a full and valid street address, where someone will be there during the day to sign for package when it is delivered to you.

If we ship a package to you and it comes back to us due to you being unable to either sign for the package when UPS tries to deliver it to you or retrieve it from the UPS facility where it is normally held for customers after 3 unsuccessfull delivery attempts, you will have a choice of either receiving a refund for your purchase less shipping and handling charges, and a $5 restocking fee will apply for each item you have ordered. Also, if you received free shipping with your purchase, the estimated shipping and handling charge will be now applied to your order and hence deducted from your refund. Otherwise, you may choose to have us re-ship the package back to you at your expense. In this case, please refer to the Shipping Times & Rates section of our web site for a complete list of estimated Shipping and Handling fees based on merchandise subtotal and pay the shipping charge to re-ship your package. Once we process your shipping payment, we will re-ship your merchandise back to you. Please select the standard-shipping rate that applies to the value of your merchandise being re-shipped to you.                       

For more info about Chase Paymentech policies, including Card-Not-Present transactions, requiring online merchants to ship orders to verified Billing Addresses, please contact Chase Paymentech with your questions at: 1-800-934-7717

For more info on UPS requiring a full street address to deliver the package, please see: http://www.ups.com/content/us/en/resources/sri/ship_box.html If you have any questions about that policy, please contact UPS with your questions at: 1-800-742-5877

                       

	Standard Delivery - Standard Delivery orders are normally being shipped via UPS Ground Service. Standard shipping and handling charges are based on the value of the merchandise shipped to each address.
	2nd Business Day Delivery - 2nd Business Day Delivery orders are normally being shipped via UPS 2nd Day Air Saver Service. 2nd Business Day shipping and handling charges are based on the value of the merchandise shipped to each address. FREE Shipping promotion cannot be used in conjunction with 2nd Business Day Delivery Shipping Method.
	Overnight Delivery - Overnight Delivery orders are normally being shipped via UPS Next Day Air Saver Service. Overnight shipping and handling charges are based on the value of the merchandise shipped to each address. FREE Shipping promotion cannot be used in conjunction with Overnight Delivery Shipping Method.
	Local In-Home Delivery - Local In-Home Delivery is avaialble to the residents of New York City only. The orders are normally being delivered by our agent. Local In-Home Delivery shipping and handling charges are based on distance and toll (if any) charges to deliver to each address. FREE Shipping promotion cannot be used in conjunction with Local In-Home Delivery Shipping Method.